Privacy Policy

1. Information We Collect

We collect the following types of information when you use our website or services:

Personal Information:

• Full name, email address, phone number, and physical address.
• Property details submitted through our forms.
• Payment information when you make a purchase or request a quote.
• SMS and email opt-in records, including timestamps and consent type.

Non-Personal Information:

• IP address, browser type, operating system, and device information.
• Website usage patterns, page views, and session duration.
• Referral source and search terms used to find our site.

Customer Communication Records:

• Records of inquiries, service requests, and form submissions.
• Appointment details and scheduling preferences.
• Service history and feedback.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our real estate services.
• Process property inquiries and present cash purchase offers.
• Communicate with you about your property, appointments, and account.
• Send transactional SMS messages (appointment reminders, account alerts) if you have opted in.
• Send marketing SMS messages (special offers, updates) only if you have separately opted in.
• Enhance website functionality and user experience.
• Ensure security, prevent fraud, and comply with legal obligations.
• Maintain records of your communication preferences and consent history.

3. SMS Messaging & Compliance

SMS Use Cases:

• Transactional: Appointment reminders, account notifications, responses to inquiries, offer status updates, and transaction-related communications.
• Marketing: Special offers, promotions, discounts, and new service announcements (separate opt-in required).

Opt-In & Consent:

• You will only receive messages if you have explicitly checked the consent box on our form.
• Transactional and marketing consents are collected separately.
• We maintain timestamped records of all opt-in actions.
• You must be 18 years of age or older to opt in.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions:

• Reply STOP to any SMS message to cancel at any time.
• You will receive a one-time confirmation; no further messages will be sent unless you re-opt in.
• All opt-out requests are processed within 24 hours.

Message Frequency & Rates:

• Message frequency varies based on your interactions with our business.
• Standard message and data rates may apply.
• We do not send promotional content without specific, separate consent.

Help & Support:

• Reply HELP to any message for assistance.
• Email us at info@openhorizonestate.com.
• Customer support is available during regular business hours.

Carrier Information:

• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of cookies we use:

• Essential cookies: Required for the website to function (e.g., form state, session management).
• Analytics cookies: Help us understand how visitors interact with our site (e.g., page views, traffic sources).
• Preference cookies: Remember your settings such as language and theme preference.

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality. We do not use cookies to track you across third-party websites for advertising purposes.

5. Data Security & Handling

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.

• All data is transmitted over encrypted HTTPS connections.
• Personal data is stored in secure, access-controlled databases.
• Access to personal data is restricted to authorized personnel only.
• We regularly review and update our security practices.
• In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Opt-out of SMS: Reply STOP to any message or contact us directly to be removed.
• Withdraw consent: Withdraw any previously given consent at any time.
• Data portability: Request your data in a portable format where applicable.

To exercise any of these rights, contact us at info@openhorizonestate.com.

7. Third-Party Sharing

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

• Service providers: Vendors who assist us in delivering our services (e.g., SMS delivery, email, analytics) under strict confidentiality agreements.
• Legal compliance: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

SMS opt-in data and consent records are never shared with third parties for marketing purposes.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

9. Contact Us

Open Horizon Estate

openhorizon.estate

info@openhorizonestate.com